Returns, Replacements & Refunds

We stand behind the authenticity and quality of every Nityarasa formulation. Every box is manufactured under strict FSSAI food safety regulations.

Easy Returns & Replacements

We provide a clear, transparent return and replacement process for all orders shipped across India.

Eligibility for Replacement or Refund

Replacements or refunds are accepted in the following cases:

• Damaged or crushed outer box during transit
• Torn, leaking, or damaged single-serve powder sachets
• Wrong product or variant dispatched
• Missing items or incomplete order
• Expired product delivered

Opened Consumable Sachets

Due to strict hygiene and consumable food safety regulations, individual opened sachets cannot be returned or refunded once torn, unless there is a confirmed laboratory quality issue. Unopened boxes in their original condition remain eligible under the conditions above.

Timeline for Reporting & Unboxing Verification

Any damage, defect, or missing item must be reported within 48 hours of delivery by contacting our support team at support@nityarasa.com or on WhatsApp at +91 84889 87789. Please share your order number and clear photos/videos of the package and damaged items. For high-value orders, an unboxing video is recommended to expedite your claim.

Refund Processing Timelines

Once verified and approved, refunds are initiated within 5–7 business days. For prepaid orders (UPI, Cards, Netbanking), the amount is credited directly back to the original payment source. For Cash on Delivery (COD) orders, refunds are credited securely via UPI or direct NEFT bank transfer.

Subscription Cancellations & Modifications

For recurring subscription orders, you can pause, skip, modify, or cancel your subscription at any time prior to warehouse dispatch through your customer account without any penalty or cancellation fee.

Order Cancellation Prior to Dispatch

Orders may be cancelled free of charge at any time prior to shipping dispatch by reaching out to our support helpline. Once handed over to the courier (Shiprocket), our standard replacement and return guidelines apply.